March 18th: Window Planet Field Mgr showed up and inspected windows. About 1/2 hour later Window Planet Tech showed up and touched up all the caulking and fixed the pin in Little Man's window.
I overhead them talking that the pin had not been screwed in properly and had just fallen out. Something about poor quality control. Well that worried me! What if ALL of our windows had quality control issues?! Sigh.
In the end, all of our concerns were addressed and the windows do have a lifetime warranty.
Did our rep call and touch base with us to make sure someone did make it out? NOPE. Guess her customer service ends when she closes the sale. 🙄 < ---- eye roll.
Hopefully the install of our bay windows this next week goes smoothly. You know I'll be watching them like a hawk and doing a window by window inspection before they leave!
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